TRAC- Tenants Resource and Advisory Service

TRAC’s purpose is to promote the legal protection of residential tenants across British Columbia by providing information, education, support and research on residential tenancy matters. TRAC provides legal education and information through our website, Tenant Infoline, online course, social media, multilingual resources and legal workshops. For eligible clients, TRAC offers direct advocacy by negotiating resolutions with problem landlords or providing representation at Residential Tenancy Branch dispute resolution hearings. TRAC does not offer a drop-in service to the general public. If you have a question about your rights and responsibilities as a tenant, please review our website. If you cannot find the help you need through our website, you can call our Tenant Infoline at 604-255-0546 or 1-800-665-1185.